Shipping policy

Shipping Policy

Thank you for shopping with Vevoraa. We are committed to delivering your wellness products quickly, safely, and efficiently. Please review our Shipping Policy below.

1. Order Processing

  • Orders are processed within 1–2 business days after payment is successfully received.

  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

  • Once your order has been processed, you will receive a shipping confirmation email with tracking information (when available).

2. Shipping Destinations

Currently, Vevoraa ships to addresses within the United States.

We do not currently ship to P.O. Boxes, APO/FPO addresses, or international destinations unless otherwise stated.

3. Estimated Delivery Times

Estimated delivery times are as follows:

Shipping Method Estimated Delivery
Standard Shipping 3–7 Business Days
Expedited Shipping 2–3 Business Days
Express Shipping 1–2 Business Days (where available)

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Standard Shipping is available on qualifying orders, as indicated during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after shipment.

6. Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Vevoraa is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, contact us immediately. We will do our best to update your order before it ships.

7. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Severe weather

  • High shipping volumes

  • Carrier service interruptions

  • Natural disasters

  • Other events beyond our control

We appreciate your patience and understanding in such situations.

8. Lost or Stolen Packages

If your tracking indicates that your package has been delivered but you have not received it:

  • Verify your shipping address.

  • Check with neighbors or your building management.

  • Contact the shipping carrier.

  • Reach out to our customer support team for assistance.

Once a package has been marked as delivered by the carrier, Vevoraa cannot guarantee reimbursement for lost or stolen packages but will assist you in filing a carrier claim whenever possible.

9. Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include your order number and clear photos of the damaged product and packaging.

After review, we will arrange a replacement or refund, as appropriate.

10. Order Changes & Cancellations

Orders may only be changed or canceled before they have been processed for shipment.

Once an order has shipped, it cannot be modified or canceled.

11. Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Email: support@vevoraa.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)