Refund policy

Vevoraa Return & Refund Policy

At Vevoraa, your satisfaction is our priority. We are committed to providing premium-quality wellness products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 days of receiving your order.

  • The product must be unused, unopened, and in its original packaging.

  • The item must be in resalable condition with all original labels and seals intact.

  • Proof of purchase (order number or receipt) is required.

For health and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used wellness products

  • Products with broken safety seals

  • Gift cards

  • Clearance or final sale items

  • Promotional or free gift items

  • Products damaged due to misuse or improper storage

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping package (if applicable)

Once verified, we will provide a replacement or full refund at no additional cost.

4. How to Start a Return

To request a return, please contact our customer support with:

  • Order Number

  • Full Name

  • Email Address

  • Reason for Return

Once your request is approved, we will provide return instructions.

Please do not send products back without prior authorization.

5. Refund Process

After we receive and inspect your returned item:

  • You will receive an email confirming approval or rejection.

  • Approved refunds will be processed to your original payment method.

  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

  • If the return is due to customer preference (such as ordering the wrong item), the customer is responsible for return shipping costs.

  • If the product is defective, damaged, or incorrect, Vevoraa will cover all return shipping costs.

7. Order Cancellation

Orders can be canceled only before they have been processed or shipped.

If your order has already shipped, it cannot be canceled and must follow the standard return procedure.

8. Exchanges

We currently replace products only if they are damaged, defective, or incorrect.

If you need a different product, please place a new order after your return has been processed.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Email: support@vevoraa.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We are committed to providing prompt assistance and ensuring the best possible customer experience.